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CRM 2011 issue with Outlook Client after RollUp 15

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jlombard1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jlombard1 Quote  Post ReplyReply Direct Link To This Post Topic: CRM 2011 issue with Outlook Client after RollUp 15
    Posted: February 16 2014 at 6:59am
I have a CRM 2011 Update 7 on premise installation that has been working fine for some time. After installing hotfix rollup 15, both server and client, I am no longer able to configure the outlook crm client. The odd thing is that users who had previously been configured are still working, I just can not configure new clients. I did upgrade the client with 15 too.

I have verified the following.

1.) I am able to access the CRM web interface with no issues.
2.) IIS Bindings on CRM server has only one port 80 binding and the server name is specified.
3.) I tried adding user name and password to Microsoft Credential Store.
4.) Server URL's are correct in the HKCU Registry.
5.) I uninstalled client, deleted all registry info, rebooted and re-installed.

During the client configuration from within Outlook, I enter the server url and click test. If locates my organization and pre-fills it. I click continue and it gets about half way through the config and hangs for several minutes on "initializing the organization". I then receive a popup "There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later."

Below is my log file. Any help would be much appreciated.

Thank you, John



09:53:08|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 2/16/2014 9:53:08 AM ===
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
09:53:08|   Info| Client Configuration Wizard Version      : 5.0.9690.3739
09:53:08|   Info| Client Configuration Wizard LanguageID   : 1033
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
09:53:08|   Info| Query all rows in profile table
09:53:08|   Info| Outlook is initialized
09:53:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
09:53:08|   Info| Client Configuration Wizard Running Mode : Normal
09:53:08|   Info| Configuration file Type : OnPremise.
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
09:53:08|   Info| Logon mapi store
09:53:08|   Info| Logon admin service
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:53:08|   Info| Query all rows in msg service table
09:53:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
09:53:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
09:53:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
09:53:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
09:53:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
09:53:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
09:53:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
09:53:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
09:53:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
09:53:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
09:53:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
09:53:21|   Info| Fill organization comboBox with server information.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
09:53:22|   Info| Action type : Add.
09:53:22|   Info| Add GlobalRepositoryConfigurator.
09:53:22|   Info| Add AddinConfigurator.
09:53:22|   Info| Add OrganizationRepositoryConfigurator.
09:53:22|   Info| Add PrimaryConfigurator.
09:53:22|   Info| Add OutlookConfigurator.
09:53:22|   Info| Add FinalConfiguratorConfigurator.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
09:53:22|   Info| Get action list.
09:53:22|   Info| Get action total progress : 55.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
09:53:22|   Info| Action command type : Add.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
09:53:22|   Info| Deleted user application files.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
09:53:22|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
09:53:22|   Info| Set default settings to client configuration.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
09:53:22|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
09:53:22|   Info| ASP Net install path : c:\Windows\Microsoft.NET\Framework\v4.0.30319\
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
09:53:22|   Info| Created Crm allow list key.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
09:53:22|   Info| Set laptop client registry key values.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
09:53:22|   Info| No extended chars in http://<CRM HOST NAME>/<CRM ORG NAME>/XRMServices/2011/Organization.svc were found. No need for short naming.
09:53:22|   Info| Set platform root registry keys.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
09:53:22|   Info| Set platform root key value.
09:53:22|   Info| Set user id registry key.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
09:53:22|   Info| Set configuration registry key values.
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
09:53:22|   Info| Added SQM registry keys.
09:53:22|   Info| Added SQM queue directory.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
09:53:22|   Info| Added SQM registry key values and directory.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
09:53:22|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
09:53:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
09:53:22|   Info| Deleted the resiliency keys under Software\Microsoft\Office
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
09:53:22|   Info| Registered the form region for IPM.Note in Office registry hive.
09:53:22|   Info| Registered the form region for IPM.Appointment in Office registry hive.
09:53:22|   Info| Registered the form region for CRM.Task in Office registry hive.
09:53:22|   Info| Registered the form region for CRM.Contact in Office registry hive.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
09:53:22|   Info| Created Crm integrate key.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
09:53:22|   Info| Set org-based registry values.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
09:53:22|   Info| Set Primary Org values.
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
09:53:22|   Info| Logon mapi store
09:53:22|   Info| Logon admin service
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:53:22|   Info| Query all rows in msg service table
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
09:53:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
09:53:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
09:54:19| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
   at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
09:54:19| Error| Exception : Server was unable to process request.
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oakley2500 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oakley2500 Quote  Post ReplyReply Direct Link To This Post Posted: May 02 2014 at 9:08am
Hi,

Were you able to resolve this issue? We are experiencing exactly the same symptoms with UR16 on both server and client side.

I would really appreciate if you could point me towards resolution.

Thanks.
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oakley2500 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oakley2500 Quote  Post ReplyReply Direct Link To This Post Posted: May 04 2014 at 8:05pm
Hi,

In our case, the issue was the TurnOffFetchThrottling Windows registry setting. We had that turned off and for some strange reason, that caused CRM Outlook clients to fail during configuration wizard. Sounds weird but I have confirmed this in both of our environments (test and prod). Now we are trying to search for a solution so that we would have both of these working (CRM API returning more than 5000 Records and CRM Outlook client configuration).

Here is a link to the setting: http://support.microsoft.com/kb/911510

Thanks.
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memoweb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote memoweb Quote  Post ReplyReply Direct Link To This Post Posted: September 29 2014 at 2:20am
I need thanks (:
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